Customer Service – furtado melville

Customer Service

WORLDWIDE SHIPPING - This means all countries except

All orders are fully insured and traceable. Orders are usually shipped within two to three working days depending on availability


Parcel Service (as of 21 January 2019)  Estimated delivery Cost
Nederland - GLS

24-72 hours

€ 7.50

België, Deutschland & Danmark - GLS 1—3 working days € 16.00

European Union (incl. Great Britain) -

FedEx or GLS

1—3 working days

€ 26.00

Rest of the World - 
2—5 working days € 35.00
Large Format goods (objects & interior items) are charged an higher shipping fee - Container, Pallet or Sea Transport is also available on request - We partner with Parcel International to offer you the cheapest rate and fastest option variable variable
Taxes & Duties
Please note that on all Non-EU (incl. Switzerland & Norway) shipments no VAT is charged when ordering but customs and duty charges can be issued on delivery in some cases - it is the customer's responsibility to pay for these charges. All prices displayed on our website are including Dutch 21% VAT or 9% VAT.
For orders larger than 2.000,00 we work with direct invoices  - we cater to private individuals as well as (large) business - we also work on contract based assignments

Returns & Exchanges

Below you will find the procedure to follow if you are not content with your purchase or if you want to make an exchange for a different size:
1. You are entitled to return your order to us for a full refund or exchange within 14 days of receiving it no matter what reason (EU law). The only criteria is that the goods are returned in their original condition. Shipping costs are non-refundable.
2. Returns can be made by asking for a return number from
3. You will then receive an e-mail with a personal return number. Returns without a return number will not be accepted.
4. Please return the goods within 3 days after receiving the return number by taking the following into account:

  • Please use the original packaging for returning the goods.
  • Use the following address to return the goods:

Furtado Melville

Return number [fill in return number]

Ichthushof 102

3072 DG Rotterdam

The Netherlands


    Payment Options
    PayPal - MasterCard - Visa - American Express - Amazon Pay - Giropay - SOFORT - EPS - BELFIUS - Bancontact - KBC/CBC - ING Home'Pay - Manual Transfer - Invoice
    The Netherlands
    iDeal - PayPal - MasterCard - Visa - American Express - Amazon Pay - Manual Transfer - Invoice
    Bank Details for manual transfer or donations
    Please make use of the following information when making a manual transfer:
    Attn.: Furtado Melville
    IBAN Number: NL71 KNAB 0255 7745 32
    SWIFT / BIC code: KNABNL2H                                                         
    Bank: Knab Bank 
    Damage Playground is a subsidiary of Furtado Melville

    Address (office) 

    Ichthushof 102
    3072 DG Rotterdam
    The Netherlands 

    EU VAT nr: NL225017441B01


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