Customer Service – DAMAGE Playground

Customer Service

WORLDWIDE SHIPPING - This means all countries except for these conflict zones

All orders are insured and fully traceable.

FREE SHIPPING on orders over 150 (NL), 250 (EU) and 350 (World) until 31 dec 2016. 

Parcel Service Estimated delivery Cost
Nederland - pick-up Rotterdam store 0 sec FREE
Nederland - GLS

24 hours

€ 6.95

België, Deutschland & Danmark - GLS 1—2 working days € 12.00

European Union - FedEx

1—3 working days

€ 16.00

Rest of the World - FedEx 2—4 working days € 25.00
Large Format - in some cases large format goods (objects & interior items) are charged an higher shipping fee 2—5 working days variable
Books & Small Goods - Shipping Rates for International Priority Postal Mail
 Country Group Weight Cost Estimated Delivery
Nederland up to 100g € 2.70 1 to 2 working days
Nederland 100g to 250g € 3.40 1 to 2 working days
Nederland 250g to 2 kg € 4.15 1 to 2 working days
EU + Rest of the World up to 100g € 4.25 1 to 3 weeks
EU + Rest of the World 100g to 250g € 6.75 1 to 3 weeks
EU + Rest of the World 250g to 2 kg €11.75 1 to 3 weeks
Costs are regular PostNL postal rates and include €0.50 for packaging and handling. No tracking available. In case your package weighs less than what you paid for, we will refund you the difference. Packages too big for the mailbox or weighing more than 2kg will be shipped as parcels according to our Parcel Service rates.
Taxes & Duties
Please note that on all non-EU (incl. Switzerland & Norway) shipments no VAT is charged when ordering but customs and duty charges will be issued on delivery in some cases - it is the customer's responsibility to pay for these charges. All prices displayed on our website are including 21% VAT or 6% VAT.

Returns & Exchanges

Below you will find the procedure to follow if you are not content with your purchase or if you want to make an exchange for a different size:
1. You are entitled to return your order to us for a full refund or exchange within 14 days of receiving it no matter what reason (EU law). The only criteria is that the goods are returned in their original condition. Shipping costs are non-refundable. All exchanges are based on stock availability and are shipped to you free of charge.
2. Returns can be made by asking for a return number from order[at]damageplayground[dot]com.
3. You will then receive an e-mail with a personal return number. Returns without a return number will not be accepted.
4. Please return the goods within 3 days after receiving the return number by taking the following into account:

  • Please use the original packaging for returning the goods.
  • Use the following address to return the goods:

Damage Playground

Return number: [fill in return number]

Pretorialaan 141

3072 EL Rotterdam

The Netherlands


How do I return or exchange an item?

If you wish to return or exchange any items you must do so within 14 days after receiving the goods (unwashed and unworn). In order to process a return or exchange, items must be returned to us in their original condition including packaging e.g. shoes must be returned within the shoe box they arrived in. Goods will be inspected when returned.

Who pays for the returning item?

The item you are returning/exchanging is your responsibility until we receive it. As a result it is recommended you send the goods to us with a delivery service that insures you for the value of goods. We cannot refund the cost of postage of the item you are sending back to us. We will issue a full refund on receipt, excluding the original delivery charge. 

    *We always try to work out a solution in good faith. Because in the end a happy you is what it's all about.*
    Payment Options
    PayPal - MasterCard - Visa - American Express - SOFORT Banking - Belfius Direct Net - Bancontact / Mister Cash - DirectEbanking - Manual transfer
    The Netherlands
    iDeal - MasterCard - Visa - American Express - PayPal - AfterPay Acceptgiro - Manual transfer 
    Bank Details for manual transfer or donations
    Please make use of the following information when making a manual transfer:
    Attn.: Damage Playground 
    IBAN Number: NL76 RABO 0130 8693 41
    SWIFT / BIC code: RABONL2U                                                          
    Bank: RABOBANK Rotterdam